Business communication services

Communication experience

• Multiline telephony
• Directory search and call by name
• Visual voicemail and call log
• Message waiting indication
• Presence
• Computer Telephony Integration (CTI)
• Phones with color screen, touch
• screen, customized display
• Navigation by touch screen and
• keyboard
• Hands-free, wideband, high quality
• audio
• Phone models with Bluetooth
• handset
• Add on modules

Conversation service

• Mobility services: Nomadic mode

• Routing to multiple devices:
• Business phone, DECT or WLAN
• handset, PC, smartphone
• One number service
• User-dened routing rules

• Hot-desking/desk sharing
• Business communications services

• Call option, speed dial
• Call back, call queuing
• Call pickup, barge-in
• Call diversion
• Dynamic routing: No answer, busy
• Call recording
• Paging
• DISA

• Team and group

• Workgroup and key system
• Groupware supervision
• Audio notications
• Group: broadcast, parallel, cyclical,
• sequential modes
• Manager assistant service

• Emergency number

• Virtual number: Location, PSAP
• Local notification service

• Conference

• 3-party conference
• 6-party conference
• Alcatel-Lucent 8135s IP
• Conference Phone (5 legs)
• Alcatel-Lucent 4135 IP
• Conference Phone (5 legs)
• Conference on SIP devices (3 legs)

• Emergency number

• Virtual number: Location, PSAP
• Local notification service

Supported phones

• Analog 2 wires

• Native analog ports
• FXS SIP gateway 2/4/8 ports

• Wireline business phones (NOE protocol)

• Alcatel-Lucent 8088 V2 Smart
• DeskPhone
• Alcatel-Lucent 8078s, 8068s,
• 8058s, 8028s, 8039s, 8029s
• Premium DeskPhone models
• Alcatel-Lucent 8018, 8008G,
• 8008 DeskPhone models
• Alcatel-Lucent 8019s DeskPhone
• (digital)

• Mobile business handsets

• Alcatel-Lucent 8212 DECT Handset,
• Alcatel-Lucent DECT Intercom: GAP
• Alcatel-Lucent 8232, 8242, 8262,
• 8262EX DECT Handset models:
• Alcatel-Lucent AGAP
• Alcatel-Lucent 8118, 8128 WLAN
• Handset models

• Alcatel-Lucent IP Desktop Softphone: NOE/IP

• Microsoft Windows
• Apple Mac
• Android

• SIP phones

• Alcatel-Lucent 8001G DeskPhone
• VTech hospitality models

• Alcatel-Lucent Rainbow: VoIP
• softphone
• OpenTouch Conversation (OTCV) Android

• Conference Modules

• Alcatel-Lucent 8135s IP 
  Conference Phone
• Alcatel-Lucent 4135 IP
  Conference Phone

• Third party phones (AAPP)

• DECT (GAP)
• SIP (Open and Basic)

PIMphony Telephony and
Unified Communication services (CTI)

• PIMphony Touch

• Microsoft Windows  (modern UI)
• Microsoft Windows Store

• PIMphony

• Platform: Microsoft Windows (desktop mode)
• VoIP softphone
• Multisite supervision
• Assistant mode (operator)

Rainbow Unified
Communication services

• UC services

• Contact management, presence,
• calendar sharing, chat, audio/video
• call, screen and le sharing
• Persistent group chat with audio/
• video/screen sharing conference
• capabilities
• Audio conference up to 100
• participants

• Hybrid cloud integration with OXO Connect

• Mobility services
• Business phone CTI: Call control,
  visual voicemail , call log,
  telephony presence
• WebRTC VoIP over the Internet:
  smartphone, PC, MAC, Web

• Platforms

• Desktop
• Web
• IOS
• Android
• Microsoft Outlook add-in
• Microsoft Azure Active Directory
• Microsoft Skype For Business

ACD

OXO Connect built-in features

• Compatible with Alcatel-Lucent
  business phones, DECT and WLAN handsets,
  SIP phones, third-party analog devices
• ACD and business calls can be handled simultaneously
  on business phone
• Applications

• Agent menus from phone and PC application
• Supervisor PC application for real time ACD activity monitoring of
  agents and group call queuing
• Statistic services with predefined
  reports

• Services

• Group selection: Longest idle time,
  rotating, priority, fixed priority
• Group overflow and priority
  levels between groups
• Group Queue and Voice guidance
• Customer code
• Screen pop/CRM

Smart call routing SCR

Service allowing call routing based on
multiple criteria

• Up to 100,000 routes
• Routing by criteria: Customer code,
  CLI, DDI, defined planning
• Routing destinations: ACD, MLAA, any destination

Welcome greeting

• Personal assistant
• Attendant services

• Attendant group, call queuing, call
• overflow
• Time range: Daily, weekly, bank
• holidays, restrict mode control
• Alarm indicator
• PBX and end user management

• Greetings

• Company greetings
• Night greetings
• Music on hold

• Automated attendant (2 levels)
• Multiple Language Automated
• Attendant (MLAA)

• 5 trees with 3 levels per tree
• 5 languages per tree
• Time range

• Multiple company welcome:
  Up to 4 companies

Vertical services

Hospitality

• Guest rooms and administrative sets: Up to 300 sets
• Integrated application: Up to 120 rooms
• Alcatel-Lucent OXO Connect Hospitality link (OHL): Up to 300 rooms

Metering

• Metering counters and traffc counters
• Accounting link
• Printout facilities
• Local call metering: XML/HTTP
• Account code
• Duration-based forced disconnect

Messaging

• Voicemail: Up to 500 mailboxes, 200 hours
• Instant Messaging (IM)
• Text messaging (exclusive of IM)
• Voicemail in email
• Call log in email

Directory services

• Dial by name: Auto and unified modes
• Universal Directory Access: External
• LDAP server
• Integrated Directory
• Common and personal directories

Application and interfaces

• Alcatel-Lucent OmniVista 8770 NMS:
  Accounting and VoIP ticket collection,
  call detail record
• Alcatel-Lucent Enterprise Application Partner Program (AAPP)
• QSIG
• SIP trunk, Open SIP
• Rainbow CPaaS
• SNMP
• CSTA, TAPI 2.0, TAPI 2.1
• Alcatel-Lucent Hospitality

• OLD: Offce Link Driver
• OHL: Hotel Link

• Call accounting: Web Services and OHL
• Local Call Metering Application (LCMA)
• Isolated Working Protection (IWP)

Networking and topology

• Multi-sites

• Up to 5 sites
• Directory synchronization via
  management console

• Networking

• ISVPN (T0/T2)
• QSIG-BC (DLT0 DLT2)
• Private SIP trunks, multiple SIP trunks
• Automatic Route Selection (ARS):
  3000 entries, time range,
  Least Cost Routing

• Branch offce

• Remote business phone: IPSEC VPN
• Alcatel-Lucent 8378 DECT IP x-BS,
  Alcatel-Lucent 8318 SIP-DECT
  Single Base Station

Operation and serviceability

• OXO Management Console (OMC) on PC
• Alcatel-Lucent OmniVista 8770 NMS
• Alcatel-Lucent Cloud Connect, Fleet
• Dashboard for OXO Connect

• Automated software update
• Automated license provisioning
• Software and devices inventory
• Logs

• Plug and play zero-touch services:

• Rainbow UC services
• Alcatel-Lucent business phones and
  mobile handsets, DECT base stations, OmniSwitch, OmniAccess Stellar,
  Rainbow WebRTC Gateway
  (Intel® NUC)
• Third party device deployment

• Backup/restore: local, external, MSDB
• Network Time protocol (NTP), SNMP

Architecture

Software

• OS: Linux
• Software suite: Alcatel-Lucent OXO

System architecture

• All-in-one chassis
• Hybrid IP and TDM switching
• Hybrid cloud UC solution

• Rainbow UCaaS, CPaaS
• VoIP: Rainbow WebRTC Gateway

Capacity

• Max users (devices)

• PowerCPU EE: 300
• PowerCPU EE C25: 25

• BHCA 1500 

Connectivity 

Connectivity

• IPv4
• HTTP/HTTPs
• VoIP

• G.711, G.729, G.722, codec path through (direct RTP) 
• QOS: TOS, DiffServ, 802.1 p/Q
• Direct RTP, RTP proxy, integrated software media server 
• DTMF: In-band, RFC 2833
• IETF/ RFC standards

• FAX

• G.711 transparent fax
• T.38: Direct RTP only

• Rainbow WebRTC Gateway
  provides WebRTC VOIP services over the Internet 

• Firewall friendly port forwarding
  and VPNless 
• Encrypted media, STUN/TURN 

• Management: Remote Access 

• Alcatel-Lucent Cloud Connect: Firewall-friendly HTTPS 
• Integrated VPN IPsec 
• ISDN (1 or 2B), call back 

SIP

• Public SIP trunk
• Private SIP trunk
• SIP endpoints (local users) 

DECT base stations

• 8378 DECT IP-xBS: GAP and AGAP
• 8318 SIP-DECT Single Base Station:
  SIP, GAP
• 8379 DECT IBS: GAP and AGAP 

WLAN

• Alcatel-Lucent OmniAccess WLAN access points and WLAN Controllers
• Alcatel-Lucent OmniAccess Stellar AP Series 

Security 

Authentication

• User Authentication 

• Password 6 digits 
• Access locked after repeated
  authentication errors, notification 
• Normal/restricted modes
• User right to services
• Pin for remote access (DISA) 

• Certificate

• Server self-signed
• Import for public authority

• WAN access: HTTP proxy compliant
• SIP Authentication: RFC2617 

Traffic filtering

• ARP spoofing protection
• SIP perimeter defense 

• Quarantine, blacklist, automated
  blacklist
• Connection tracking 

Encryption

• SSLv3 for secure HTTP
• HTTPS 

Physical characteristics

Software

• Linux: Linux kernel 2.6.29.6
• Alcatel-Lucent OXO 

Hardware CPU Board

•  PowerCPU EE (PowerPC e300) 

• Chassis: Compact, S, M, L models
• 16 VoIP DSP channel (embedded)
• VoIP 32 optional daughter board:
  48 VoIP channels
• VoIP 64 optional daughter board:
  76 VoIP channels
• Memory Storage daughter board
  (MSDB): 8GB (eMMC) 

• PowerCPU EE C25 (PowerPC e300)

•  Chassis (compact C) 
• VoIP 32 optional daughter board:
  increase to 16 VoIP channels
• Memory Storage Daughter Board (MSDB): 8GB (eMMC)

• Daughter board (optional)

• AFU: CD-player, door phone,
  loudspeaker
• HSL1 or HSL2: for multiple cabinet
  interconnection (S, M, L chassis)
• MiniMIX 2/0/2 (compact chassis only)

Chassis

• Compact (C) Edition 

• AC/DC power supply: external 
• Backup battery: external (optional) 
• Installation: wall-mounted 
• 1 free modular slot 
• No fan 
• Height: 70 mm
• Width: 345 mm
• Depth: 340 mm  
• Weight (unpacked): 5.1 kg
• Power maximum/typical: 40
  W/25W
• Noise level: 0 dBA

• S, M, L racks 

• Fan  19-inch rack 
• AC/DC power supply: Integrated
• Backup battery: Internal/external
  (option) 
• Installation: stack, rack, wall-mounted
• Combination: up to 3 chassis,
  maximum of 27 free slots

• Small (S) 1U rack

• 2 free modular slots
• Height: 66 mm
• Width: 442 mm
• Depth: 400 mm
• Weight (unpacked): 6 kg
• Power maximum/typical: 70W/28W
• Noise level: maximum 40dBA

• Medium (M) 2U rack

• 5 free modular slots
• Height: 111 mm 
• Width: 442 mm
• Depth: 400 mm
• Weight (unpacked): 11 kg
• Power maximum/typical: 88W/40W
• Noise level: Max 41dBA

• Large (L) 3U rack

• AC/DC or 48v integrated
  power supply 
• 8 free modular slots 
• Height: 154 mm
• Width: 442 mm
• Depth: 400 mm
• Weight (unpacked): 13 kg 
• Maximum/typical power:
  108W/57W 
• Noise level: Max 45dBA

Interface boards

• Terminals

• Digital Interfaces UAI 8, 16
• Analog Interfaces SLI 8, 16 

• Network

• BRA boards: 4, 8 T0 
• PRA boards: 1 T1, T2 
• Analog trunk: (1) 2
• Mixed boards: T0/UA/SL 2/4/4, 4/4/8, 4/8/4
• Analog mixed boards: APA/UA/SL 4/4/4-1, 4/4/8-1, 4/8/4-1 
• Mini-MIX2/0/2 

• LAN 

• 10/100/1000 BT auto-sense
  unmanaged